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Privacy Policy

How CTTCRS protects your personal information

Last updated: October 17, 2026

Chatterjee Tour & Travels Car Rental Service (“CTTCRS”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit cttcrs.com, use our booking and enquiry forms, subscribe to updates, or contact us for package tours, customized tours, rail tickets, hotel bookings, or car rental services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Identity & contact details — name, phone number, email address, and city or travel destination you share in enquiry, booking, feedback, or contact forms.
  • Travel preferences — service type (package tour, customized tour, rail ticket, hotel booking, car rental), dates, group size, vehicle preference, and message content you provide.
  • Newsletter data — email address when you subscribe for package and website update alerts.
  • Technical & usage data — pages visited, referrer, browser type, and approximate visit timing, used only when you accept cookies for analytics.
  • Communications — messages sent via email, WhatsApp, phone, or our AI travel assistant chat when you choose to share contact details.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and prepare quotations for tours, tickets, hotels, and car rentals
  • Process and manage bookings and related travel arrangements
  • Send service-related updates and, with your consent, newsletter alerts about new packages
  • Improve our website experience and understand which services visitors explore
  • Provide customer support and follow up on feedback
  • Comply with applicable legal and regulatory obligations

We do not sell your personal information to third parties.

3. Cookies & Analytics

Our site may use cookies and similar technologies to keep browsing smooth and to measure visitor traffic after you choose Accept on the cookie banner. You may decline cookies; essential site functions will still work. You can clear cookies anytime through your browser settings.

4. Sharing of Information

We may share limited information only when needed to deliver services you request, for example:

  • Hotels, transport partners, or rail/hotel booking channels required to fulfil your itinerary
  • IT or hosting providers who help operate our website and databases under confidentiality obligations
  • Authorities when required by law

5. Data Security & Retention

We take reasonable technical and organisational measures to protect enquiry and booking data stored in our systems. Information is retained only as long as needed for bookings, support, legal compliance, or legitimate business records, after which it may be deleted or anonymised.

6. Your Choices & Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal data we hold about you, or withdraw newsletter consent. Contact us using the details below and we will respond within a reasonable time.

7. Children’s Privacy

Our services are intended for adults planning travel. We do not knowingly collect personal information from children under 13 without parental involvement in a booking.

8. Third-Party Links

Our website may link to maps, social media, WhatsApp, or partner sites. Their privacy practices are governed by their own policies.

9. Changes to This Policy

We may update this Privacy Policy to reflect service or legal changes. The “Last updated” date at the top will be revised when changes are posted.

10. Contact Us

For privacy-related questions or requests:

Contact Us